Swiss Chalet Rotisserie & Grill

Reviews

• ★ ☆ ☆ ☆ ☆
  Can't rate much more than 1 because walked in and walked out over an hour later. Never got a table although we were told 30 min. We were a large group but another larger group that came in after was placed first and at least 30 other people (mostly of tables of 5).
  By Terrie K, March 09, 2017
• ★ ★ ★ ★ ★
  Today the staff went way far and beyond to make me a life time customer! I ordered both my daughters a meal and myself a full rack of ribs with all the trimmings as well as some sides and desserts. Not a small order. Well after receiving my delivery order my one daughters order was not present. Yes I got mad!! And remembered why after living and ordering at pretty much every Swiss Chalet in Edmonton began to have flash backs as to why I haven't ordered from this chain in awhile. Being angry I call my Sherwood Park location to let them know of the missing items. (I was polite and calm) the girl who answered was really apologetic and said she would have the order rushed right over. I however can not sit and eat in front of a child while they have nothing. I told her thank you and that we will wait till her meal arrives before eating. As I was about to hang up I heard her saying something. So I put the phone back to my ear and asked her to repeat herself as I did not hear. She responded did you receive everything else on your order. To which I replied yes. She then said since we were waiting for my other daughters meal to arrive she would replace the whole meal for us so that we could all sit and eat together. I was extremely shocked and am amazed at such customer service that this location showed my daughters and myself. This shows that some. Not all company's do really care about customer service and for that I am truly happy I gave them another shot tonight!! I will now only ever order from this location and will encourage my friends and family to only order from this location. My hat is off to you and your staff for stepping up to the plate and being just outstanding!!
  By Luke Bazinet, October 26, 2016

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About Swiss Chalet Rotisserie & Grill in Sherwood Park